Frequently Asked Questions:

Frequently Asked Questions by Patients of TelMD Serving California

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Frequently Asked Questions by Patients of TelMD Serving California
Frequently Asked Questions by Patients of TelMD Serving California

Table of Contents:

Frequently Asked Questions for Wellness Users

• General
Does the TelMD approach to health and wellness work?
How much is the TelMD Membership?
What are the 5 Areas of Life?
What if there are no wellness professionals in my area?
Can I add or change practitioners?
Does the ebook, Expect a Miracle, come in a printed format?
What is your refund policy for live video chat appointments?
Onboarding
What if I don’t know where to begin?
Can I choose more than one goal?
• Appointments
Do I need to make an appointment for live video chat?
Is there a fee to talk with a doctor?
Do you accept insurance?
Can I make an appointment with Dr. Franklin?

Frequently Asked Questions for Practitioners

• General
What are the qualifications required to join your network of practitioners?
How much is the TelMD membership?
What are the 5 areas of life?
What is a featured practitioner?
What is a TelMD innovator?
Can I speak with Dr. Franklin?
What is your refund policy for live video chat appointments?
Onboarding
Am I guaranteed to be included in your network?
Why was I not approved?
If I’m not approved for your network, can I reapply later?
• Appointments
What is TelMD’s payment structure?
Can I set my own schedule?
Do I need to accept every patient or client referred to me by TelMD?
How is insurance authorization and coverage managed?
• Gold Circle
What is gold circle?

Frequently Asked Questions for Wellness Users

• General

Does the TelMD approach to health and wellness work?

Yes! Dr. Franklin has been using this integrative approach to health and wellness with his patients for many years with great success.

How much is the TelMD Membership?

TelMD does not charge a membership fee for wellness users.

What are the 5 Areas of Life?

There are 5 Areas of Life that make up our overall wellness. There is a significant interrelationship between each of the 5 Areas of Life. The more harmony there is between these elements, the happier and healthier we feel.

The 5 Areas of Life are:

BODY
Our physical form. Our body is made up of many components and systems that need to work together smoothly for optimal health.

• ENERGY
Our vitality and passion. Every cell in our body uses chemical energy to channel our actions.

• MIND
Our conscious and unconscious thoughts that influence imagination, perception, thinking, judgment, language and memory. It’s these decisions that control our behavior.

• MOOD
Our emotional state that influences our actions. Being able to acknowledge it and change it takes practice and patience, but it can be life-changing.

• SPIRIT
Our connection with and belief in “something bigger” than ourselves. The essence of our “being”, or soul. We have the choice to acknowledge it; accept it, and ride the wave of life or to ignore it and try to become someone we’re not.

What if there are no wellness professionals in my area?

We continue to grow our network. Check back with us.

Can I add or change practitioners?

Yes. You can change practitioners and build your wellness team with as many practitioners as you like.

Does the ebook, Expect a Miracle, come in a printed format?

Yes, please contact us for more information

What is your refund policy for live video chat appointments?

We want everyone to have an exceptional experience when using our services, but we do understand that sometimes things don’t always go as planned.

Your credit card is not charged until your appointment has been successfully completed, so our general policy is not to offer refunds. However, if you believe there are circumstances that justify a refund, please email us at info@telmd.com within 24 hours of your live video appointment. We will review the information provided and outcomes will be determined on a case by case basis.

Please note that we do not issue refunds for unused minutes remaining on scheduled appointments. When you book an appointment, the practitioner sets aside the amount of time that you request. If you don’t use all of the time you purchased, the practitioner will not be able to book another appointment for the remaining minutes, so please plan accordingly.

In addition, we do not offer refunds for the $2 in-office platform booking fee.
If you’d like to know more about our policies, please review our Terms and Conditions.

• Onboarding

What if I don’t know where to begin?

Select a wellness coach or other practitioner in your area from our network. Make an appointment, discuss your goals and desires and receive guidance and support.

Can I choose more than one goal?

Initially you begin with one goal. When you have reached that goal, you can move on to another.

• Appointments

Do I need to make an appointment for live video chat?

You can schedule an appointment in advance with a practitioner on your team or you can search for a practitioner who is currently online.

Is there a fee to talk with a doctor?

There is no fee for messaging or live text chat. Live video appointments are $55 per 15 minutes.

Do you accept insurance?

You can call the practitioner’s office to inquire about in-office appointments.
Insurance is not accepted for live video appointments.

Can I make an appointment with Dr. Franklin?

Yes. Dr. Franklin’s practice is in Monterey, California. He offers virtual and in-office appointments. Call his office to schedule an appointment at (831) 647- 3190.

Frequently Asked Questions for Practitioners

• General

What are the qualifications required to join your network of practitioners?

Along with passing our standard vetting process, other prerequisites include:

• The desire to take an integrative approach to health care.
• The desire to practice patient-centered, solution-based care.
• The desire to encourage patients to become proactive, to take responsibility and to assist them in developing their own optimal health plans.

How much is the TelMD membership?

TelMD’s standard membership is free. Gold Circle membership (a premium membership) is $35/month or $350 for an annual membership. Read more

What are the 5 areas of life?

There are 5 Areas of Life that make up our overall wellness. There is a significant interrelationship between each of the 5 Areas of Life. The more harmony there is between these elements, the happier and healthier we feel.

The 5 Areas of Life are:

BODY
Our physical form. Our body is made up of many components and systems that need to work together smoothly for optimal health.

• ENERGY
Our vitality and passion. Every cell in our body uses chemical energy to channel our actions.

• MIND
Our conscious and unconscious thoughts that influence imagination, perception, thinking, judgment, language and memory. It’s these decisions that control our behavior.

• MOOD
Our emotional state that influences our actions. Being able to acknowledge it and change it takes practice and patience, but it can be life-changing.

• SPIRIT
Our connection with and belief in “something bigger” than ourselves. The essence of our “being”, or soul. We have the choice to acknowledge it; accept it, and ride the wave of life or to ignore it and try to become someone we’re not.

What is a featured practitioner?

A Featured Practitioner is a practitioner in the TelMD network who has paid to be spotlighted. Contact info@telmd.com for more information.

What is a TelMD Innovator?

A TelMD Innovator is someone who is a leader in one or more areas of health and wellness.

Can I speak with Dr. Franklin?

Yes. Contact Dr. Franklin at (831) 647- 3190 to set up an appointment.

What is your refund policy for live video chat appointments?

We want everyone to have an exceptional experience when using our services, but we do understand that sometimes things don’t always go as planned.

We will only charge your account at the completion of a successful video appointment. If a wellness user doesn’t show up, you will not be charged the platform fee.

We realize that there might be circumstances that justify a refund for a live video chat’s platform fee. Please email us at info@telmd.com within 24 hours of the live video chat session. We will review the information provided and outcomes will be determined on a case by case basis. Since practitioners are able to try our services before purchasing, we do not issue refunds on Gold Circle Membership fees or tokens purchased for specific features on the site, such as Top Secrets.

We do not typically issue refunds for live video chat appointments. However, there may be extraordinary circumstances in which a wellness user asks for a refund. We look at these situations on a case by case basis. If we feel a refund is warranted, you will not be compensated for the refunded appointment. You will be notified if this situation should occur. TelMD expects every practitioner to act with the utmost respect, professionalism and attention to detail.

If you’d like to know more about our policies, please review our Terms and Conditions.

• Onboarding

Am I guaranteed to be included in your network?

We maintain high standards and adhere to specific guidelines for wellness professionals in our network. Please fill out our vetting form, and we will notify you of our decision.

Why was I not approved?

We adhere to specific guidelines for membership in our network. Your qualifications may not fall within our guidelines.

If I’m not approved for your network, can I reapply later?

It depends on the reason for your denial. Please contact us at (831) 647- 3190 for more information.

• Appointments

What is TelMD’s payment structure?

TelMD charges patients $55 per 15 minutes for live video appointments ($220 per hour). 100% of this fee is paid to the practitioner and practitioners are paid weekly. TelMD charges practitioners a service fee of $11 per 15 minutes for live video appointments ($44 per hour). TelMD also collects a $2 booking fee for in-office appointments scheduled through the TelMD platform.

Can I set my own schedule?

Yes. You create your own schedule and accept and book online and offline appointments with the convenient appointment calendar.

Do I need to accept every patient or client referred to me by TelMD?

You are free to accept or decline any request for your services.

How is insurance authorization and coverage managed?

TelMD does not accept medical insurance. Your office is responsible for verifying insurance coverage and requesting authorizations for any in-person appointments scheduled via TelMD.

• Gold Circle

What is gold circle?

Gold Circle is a premium membership with additional features and benefits. Read more